GENERAL TERMS AND CONDITIONS OF SALE
Last updated: August 2026
These General Terms and Conditions of Sale govern purchases made through the website www.lacorallina-firenze.it, operated by:
CORALLINA S.r.l.
VAT No. 07258620488
Via Aretina 37 Rosso
50136 Florence (FI) – Italy
Email: info@lacorallina-firenze.it
Tel. +39 055 6800313
1. Scope
These General Terms and Conditions of Sale apply to purchases made through the website www.lacorallina-firenze.it.
For the purposes of these Terms and Conditions:
- Consumer means any natural person who makes a purchase for purposes unrelated to their business, commercial, craft or professional activity;
- Professional Customer means any person or entity making a purchase in connection with their business or professional activity.
Consumers are entitled to all mandatory protections provided for by Italian Legislative Decree No. 206/2005 (the Italian Consumer Code).
2. Handcrafted nature of the products
La Corallina products are, to a large extent, handmade or hand-finished.
Minor differences between one product and another, slight variations in colour shades, edging, finishes, contrasts, textures or the positioning of decorative elements are inherent characteristics of handcrafted production and shall not, in themselves, be considered defects or lack of conformity.
The photographs displayed on the website are intended to represent the products as accurately as possible. However, colours may appear differently depending on the settings and characteristics of the screen or device used by the Customer.
3. Orders and conclusion of the contract
The Customer selects the desired products and completes the order by following the purchasing procedure available on the website.
Before submitting the order, the Customer may review the selected products, their prices, any applicable shipping charges and the total amount payable.
The order shall be deemed received when La Corallina sends an order confirmation to the email address provided by the Customer.
La Corallina reserves the right to contact the Customer if further information regarding the order is required or in the event of exceptional availability or production issues.
4. Prices
All prices displayed on the website are expressed in euros and, where applicable, include VAT.
Any shipping charges are shown separately before the order is completed.
Promotions, discount codes, special offers and commercial conditions may be available for a limited period and may apply exclusively to online purchases.
Unless otherwise stated, promotions available on the website cannot be combined with other offers and do not automatically apply to purchases made at La Corallina physical stores.
5. Payments
The Customer may use the payment methods made available and displayed during checkout.
Payments are charged and processed in accordance with the terms and conditions of the payment method selected.
La Corallina does not directly collect or store full payment card details when transactions are processed through external payment service providers.
6. Order preparation times
Many La Corallina products are handmade or completed by hand following receipt of an order.
Unless otherwise indicated on the product page or communicated to the Customer, order preparation may take up to 7 working days.
The indicated timeframe refers to order preparation and does not include the subsequent delivery time required by the courier.
During particularly busy periods, public holidays, company closures or in the case of products requiring special processing, different preparation times may be communicated before completion of the order.
7. Shipping and delivery
Orders are shipped using the couriers made available by La Corallina at the time of purchase.
Shipping costs, any free-shipping thresholds and the available delivery methods are displayed in the shopping cart and during checkout before the Customer confirms the purchase.
Any estimated delivery times are based on the normal delivery times communicated by the relevant carrier.
Any delays attributable to the courier do not affect the rights granted to Consumers under applicable law.
For purchases made by Consumers, the risk of loss of or damage to the goods shall pass to the Customer when the Customer, or a third party designated by the Customer other than the carrier, physically takes possession of the goods, except where otherwise provided by law.
8. Delivery to collection points
Where available through the selected delivery service, the courier may offer alternative delivery methods or delivery to collection points.
The availability and terms of such services may depend on the carrier, the delivery address and the shipping method selected.
9. International shipping, customs duties and import charges
For shipments to countries outside the European Union, unless expressly stated otherwise, the price paid to La Corallina does not include any customs duties, import taxes, customs clearance fees or other charges imposed by the authorities of the destination country.
Such charges shall be borne by the recipient.
The Customer is responsible for providing complete and accurate information required for the importation and customs clearance of the goods.
Any delays caused by customs procedures are beyond La Corallina’s direct control. La Corallina will nevertheless provide the documentation normally required for shipment and customs clearance.
10. Inspection upon delivery and shipping damage
Upon delivery, the Customer is advised to inspect the external condition of the packaging.
If the packaging appears visibly damaged, opened, crushed, wet or otherwise compromised, the Customer is advised to accept the delivery subject to a specific written reservation, indicating the damage observed on the carrier’s delivery documentation.
If a product has been damaged during transportation, the Customer is requested to contact La Corallina as soon as possible and to retain:
- the damaged product;
- the box and all packaging materials;
- the shipping label;
- photographic evidence of both the packaging and the damaged product.
Prompt notification enables La Corallina to deal more effectively with any claim against the carrier.
The above does not affect any rights granted to Consumers under the statutory guarantee of conformity.
11. Right of withdrawal
Consumers have the right to withdraw from the purchase, without giving any reason, within 14 days from the date on which they, or a third party designated by them other than the carrier, acquire physical possession of the goods.
Where an order contains several products delivered separately, the withdrawal period shall begin on the date on which the last item is delivered.
How to request a return
Registered Customers may exercise their right of withdrawal directly through their personal account on the website by accessing their order history and selecting the product or products they wish to return.
Customers who placed an order without creating an account may exercise their right of withdrawal through the dedicated online withdrawal function available on the website or by contacting La Corallina Customer Service, which will provide the necessary form and instructions for returning the goods.
The Consumer may also exercise the right of withdrawal by submitting any clear and unequivocal statement setting out their decision to withdraw from the contract, provided that such communication is sent within the statutory withdrawal period.
Where the online withdrawal function is used, La Corallina shall provide the Consumer, without undue delay, with confirmation of receipt of the withdrawal request on a durable medium, such as by email.
12. Returning products
After notifying La Corallina of the decision to withdraw, the Consumer must return the products without undue delay and, in any event, within the timeframe provided for by applicable law.
Unless otherwise communicated by La Corallina, products must be returned to:
LA CORALLINA
Via Aretina 37 Rosso
50136 Florence (FI)
Italy
The direct cost of returning the goods shall be borne by the Consumer, unless otherwise stated or unless the goods are being returned due to a lack of conformity or an error attributable to La Corallina.
The Consumer shall only be liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the products.
Customers are therefore advised to return products adequately packaged and, where possible, using the original packaging.
13. Refunds following withdrawal
Where the right of withdrawal has been validly exercised, La Corallina shall reimburse the payments received from the Consumer, EXCLUDING the original delivery costs.
If the Consumer selected a delivery method that was more expensive than the least expensive standard delivery method offered by La Corallina, any additional delivery costs arising from that choice shall not be reimbursed.
Refunds shall be made using the same payment method used for the original purchase, unless otherwise expressly agreed with the Consumer.
La Corallina may withhold the refund until it has received the returned goods or until the Consumer has provided evidence that the goods have been sent back, whichever occurs first.
14. Exceptions to the right of withdrawal
The right of withdrawal does not apply in the cases provided for by law and, in particular, to the supply of goods that are:
- made to measure;
- manufactured according to specific instructions provided by the Customer;
- clearly personalised.
Where the right of withdrawal does not apply to a particular product, this information shall be provided to the Customer before completion of the purchase.
The statutory right of withdrawal provided for under consumer protection legislation does not apply to purchases made by Professional Customers in connection with their business or professional activity.
15. Statutory guarantee of conformity
Products purchased by Consumers are covered by the statutory guarantee of conformity provided for under Articles 128 et seq. of the Italian Consumer Code.
La Corallina is liable to the Consumer for any lack of conformity existing at the time of delivery and becoming apparent within the period provided for by applicable law.
In the event of a lack of conformity, Consumers shall be entitled to the remedies provided for under applicable law, subject to the conditions and order of priority established by the Italian Consumer Code.
Normal variations resulting from the handcrafted nature of the products, as described in Article 2 of these Terms and Conditions, shall not in themselves constitute a lack of conformity.
The statutory guarantee does not cover damage resulting from improper use, normal wear and tear, failure to follow any applicable care or maintenance instructions, or causes unrelated to an original defect in the product.
16. Invoicing
Customers requiring an invoice are requested to enter all necessary and accurate billing information during the checkout process.
Customers holding a VAT number must provide, where applicable, their VAT number, Tax Code, SDI recipient code or certified email address (PEC), together with any other information required for the correct issue of the invoice.
17. Customer Service
For information regarding orders, shipping, returns or products, Customers may contact:
La Corallina
Email: info@lacorallina-firenze.it
Tel. +39 055 6800313
La Corallina will provide assistance in checking the status of shipments and, where necessary, in opening claims or enquiries with the relevant carrier.
18. Applicable law
These General Terms and Conditions of Sale are governed by Italian law.
In contracts concluded with Consumers, all mandatory rights granted under applicable Italian and European consumer protection legislation shall remain unaffected, including the rules governing the competent jurisdiction of the Consumer’s place of residence or domicile where applicable.
Different provisions may apply to transactions with Professional Customers in accordance with applicable law and any contractual agreements between the parties.
19. Amendments to the General Terms and Conditions of Sale
La Corallina may update these General Terms and Conditions of Sale from time to time.
Each order shall be governed by the version of the Terms and Conditions available on the website and accepted by the Customer at the time the purchase is completed.EXCLUDING