This page contains the Terms & Conditions of sale of La Corallina di Bernardini Gioia
For any questions or clarifications, please contact us through our mail or our contact form.
all La Corallina products are handmade, one by one, and may be slightly different from the photographic content on the website www.lacorallina-firenze.it. Borders, finishes, color gradations, and contrast levels may differ from what is displayed. La Corallina products are made when ordering, La Corallina does not have a warehouse with ready-made products therefore for the realization of your order we employ up to a maximum of 7 working days.
Shipping in Italy is free for orders over € 45.00 on. For orders of a lower value, a contribution to the shipping costs of only € 9 is requested.
We also ship our products throughout the “Euro Zone” asking for a contribution to the shipping costs of € 15. It is also possible to ship to the following non-EU areas by applying these different shipping contributions:
United States of America 60 €
Russia € 65
Our products are transported by the Express Courier Bartolini
The BARTOLINI company will automatically send a communication containing your tracking number to the email address and mobile number indicated in the order.
Orders are shipped within a maximum of 7 working days. (Our products are handmade and for this they need ad hoc processing)
Once shipped the estimated delivery time is 2 to 4 working days with the Bartolini Courrier Service
You can cancel your order, without any extra charge, if you have not yet received the shipment confirmation email. If the payment has already been made, we will refund the full amount spent.
If your order has already left, you can return it to us upon receipt and we will send you a refund equal to its value, net of shipping costs.
Returns and refund policy
Our first goal is customer satisfaction. If you are not satisfied for some reason, do not hesitate to contact us and we will do our best to resolve any problems.
If you receive damaged products during transport, please DO NOT THROW AWAY. Contact us now to schedule the collection and replacement of damaged items.
you can return the items within a maximum of 14 days after delivery. We will return the amount spent for the order, net of the shipping fee of € 5, (five) within 5 days of receipt of the goods in stock and after careful assessment of their integrity.
Here is what to do to activate the refund procedure:
Contact us through the email firstname.lastname@example.org and fill in the form that will be sent by our collaborators.
Return the goods you want to return to the original packaging to:
Lungarno Francesco Ferrucci 21
50126 Florence (FI)
When the right of withdrawal lapses:
The right of withdrawal is totally lost in cases where La Corallina ascertains:
– Even partial use of the property.
– The lack of the external packaging and / or the original internal packaging;
– The absence of integral elements of the product (accessories, parts, …);
– Damage to the product for reasons other than its transport
Customers who purchase with a VAT number cannot exercise the right of withdrawal