This page contains Terms & Conditions of sale for:
CORALLINA SRL Single shareholder company – VAT number: 07258620488

For any questions or clarifications, please contact us via our email or our contact form.

Conditions of Sale JUNE 2023

Product Creation:

all La Corallina products are made by hand, one by one, and may be slightly different from the photographic content on the website www.lacorallina-firenze.it.

Small imperfections are not attributable to a manufacturing defect but to the particularity and material of the product, entirely handcrafted.

Borders, finishes, color gradations, and contrast levels may differ from what is displayed. La Corallina products are made at the time of ordering, La Corallina does not have a warehouse with ready-made products therefore it takes us up to a maximum of 7 working days to complete your order.

Shipping costs:

Shipping to Italy costs €10
For orders over €80 shipping is completely free.

We also ship our products throughout the “Euro Zone” asking for a contribution to shipping costs of €15.

Furthermore, it is possible to ship to the following non-EU areas by applying these different shipping contributions: (Corallina will no longer serve customers resident in Russia from 1 March 2022)

United States of America €85
United Kingdom €45

Customs fees are the responsibility of the recipient and are never included in the cost of shipping.

Invoice issuing
Any invoice request must be made at the same time as the purchase. It is sufficient to fill in the “SDI” and “VAT number” data when completing the order.

Discounts:
All promotions included in web communications (Newsletter Promotions, Email Discount Codes, Flash Offers) are to be considered valid exclusively for the online sales channel and NOT available in physical stores in Florence and Marina di Campo.

Shipping method:
Our products are transported by BARTOLINI Express Courier
The BARTOLINI company will automatically send a communication containing your tracking number to the email address and mobile number indicated during the order phase.

Delivery time:
Orders are shipped within a maximum of 7 working days. (Our products are handmade and therefore require ad hoc workmanship)
Once shipped, the estimated delivery time is 2 to 4 working days with Bartolini

Cancellations
You can cancel your order, without any extra charge, if you have not yet received the shipping confirmation email. If the payment has already been made, we will refund you the entire amount spent.
If your order has already been entrusted to the courier, you can return it to us upon receipt and we will send you a refund equal to its value.

Returns and Refunds Policy

Our first goal is customer satisfaction. If you are not satisfied for any reason, please do not hesitate to contact us and we will do our best to resolve any problem.

Complaints: complaints for defective, broken or delivered products in visibly damaged packaging must be received within the day following receipt of the products. Objections received after this time limit cannot be accepted. In order to apply the return clause for defective/damaged products, ACCEPT THE SHIPMENT WITH RESERVE, i.e. by placing a reserve on the consignment note before signing for acceptance.
If you receive products damaged in transit, please DO NOT THROW ANYTHING AWAY. Contact us immediately to schedule the collection and replacement of damaged items. Photographic documentation is essential to prepare a complaint against our freight forwarder.

We remind you that it is necessary to accept WITH RESERVATION at the time of delivery by the courier in order to proceed with the reimbursement of the damaged goods.

If you are not completely satisfied with your order you can return the items within a maximum of 14 days after delivery. We will refund you the amount spent on the order within 5 days of receiving the goods in the warehouse and after careful evaluation of their integrity.

Here’s what to do to activate the refund procedure:
Contact us via email info@lacorallina-firenze.it and fill out the form that will be sent by our collaborators.

Send the goods you wish to return in the original packaging to:

CORALLINA SRL
Via Aretina 37 Red
50136 Florence (FI)

When the right of withdrawal expires:

The right of withdrawal is totally lost in cases where La Corallina ascertains:

– Even partial use of the asset.
– Products made to measure, with specifications indicated by the customer (so-called customized product).
– The lack of the external packaging and/or the original internal packaging;
– The absence of integral elements of the product (accessories, parts,…);
– Damage to the product for reasons other than its transport

Customers who purchase with a VAT number cannot exercise the right of withdrawal